EchoDesk Shared Service
Empowering Public Sector and Non-Profit Organisations with Open-Source ITSM Excellence
A member-owned shared service from Echo-9 Shared Services Ltd. Unlimited users and unlimited assets. All ITSM modules included. No hidden charges. Optional Zabbix and Wazuh on a UK sovereign hosting choice.
Official GLPI Partner
Official Zabbix Partner
WazuhWhat Members Get
Cost-effective, secure and scalable digital services with cost certainty — beating commercial offerings and run as a member-owned not-for-profit.
GLPI Advanced
All ITSM modules included, plus ITAM. Unlimited users and assets. ITSM/ITAM technician and administrator training included.
Optional Monitoring
Add Zabbix for infrastructure monitoring. Alerts create GLPI tickets automatically. Not available standalone.
Optional Security
Add Wazuh SIEM/XDR. Security events feed the service desk and asset inventory. Not available standalone.
Support Included
Level 2 and Level 3 support is included. Members provide their own Level 1. No separate support subscription.
The Complete Open-Source Stack
GLPI, Zabbix and Wazuh work together to give you full visibility across service management, infrastructure monitoring and security operations.
Why Integrate All Three?
Automated incident response
Zabbix alerts and Wazuh security events automatically create GLPI tickets with full context, reducing response times.
Cross-correlated intelligence
Correlate performance anomalies with security events for faster root cause analysis and threat hunting.
Compliance automation
GDPR, ISO 27001, NIST-2 and Cyber Essentials evidence gathered automatically across all three layers.
Single pane of glass
Service management, infrastructure monitoring and security operations unified into one operational view.
Ready to Join EchoDesk?
Tell us your sector, hosting preference and whether you need monitoring or security add-ons. We will come back with a tailored quote.