GilpAI & LiveTalk
Optional AI chatbot and live human channel for the GLPI self-service portal
Help users find the right form, fill it in chat, or speak to a technician — without leaving EchoDesk.
What is GilpAI?
GilpAI is a self-service portal assistant for GLPI. It learns which native forms the logged-in user can see, matches their request to the right form, then asks whether to guide them through the fields in chat or open the form to complete themselves.
LiveTalk is the optional human channel alongside the AI. Users can start with the chatbot and hand off to a technician, or go straight to live chat. Canned replies, desk hours, transfer and supervision are built for the service desk.
What Members Get
Form-aware AI chat
Matches the user’s need to visible GLPI forms and offers guided fill or open-the-form self-fill
LiveTalk
Speak to a human from the same widget. Claim, reply, transfer and close from a technician console
Knowledge lookup
Optional RAG against the GLPI knowledge base so answers stay grounded in your content
Sentiment & escalation
Distressed users get a calmer path; rules can flag the session or open a ticket automatically
Sovereign LLM option
Run on Ollama on your GLPI host, or use configured providers. The model is reached from the server, not the end-user PC
Audit & control
Conversation audit, retention, rate limits, personas and feature toggles by entity or profile
How LiveTalk Fits
AI only
Chatbot widget. Escalation creates a ticket or message.
LiveTalk only
Widget offers live chat / speak to a human. No AI channel.
Both on
AI first; handoff on request, escalation or “speak to a human”.