GLPI
The Core of Every EchoDesk Membership
Open-source ITSM and ITAM, delivered as GLPI Advanced. Official GLPI Partner.
What is GLPI?
GLPI is a comprehensive IT management platform for services, assets and operations. Built on open-source principles, it offers flexibility, scalability and cost-effectiveness while remaining enterprise-grade.
EchoDesk is a forward-thinking operational and tactical service management platform dedicated to streamlining how organisations manage internal and external services. It is built on proven ITIL best practices and managed by dedicated ITSM experts.
Every EchoDesk membership includes GLPI Advanced: all ITSM modules, full ITAM, unlimited users and unlimited assets, with ITSM/ITAM technician and administrator training included. There are no per-user or per-asset fees and no hidden module packs.
Key Features
Service Desk
Incident, request, problem and change management with SLA tracking, knowledge and self-service
Asset Management
Inventory, licences, warranties, software and CMDB lifecycle management
User Management
SSO, entities, profiles, impersonation and full audit history
Reporting & Analytics
Dashboards and reports for operations, compliance and service improvement
Project Management
Projects, GANTT, tasks, linked assets and impact analysis
Extensibility
REST API, branding, plugins and custom functions for your processes
Features & Benefits
All ITSM modules included
Incident, request, problem, change, SLA, knowledge, self-service and more — not sold as extras.
Unlimited users and assets
No per-seat or per-device metering. ITSM/ITAM technician and administrator training is included.
ITIL-aligned service management
Backed by ITIL-certified professionals who support and manage the shared service.
Shared service, individual focus
Multi-tenant environment with autonomy over data, workflows and catalogues, plus economies of scale.
Configurable and scalable
Flexible enough for small charities, powerful enough for large NHS Trusts.
Security and compliance
UK GDPR, auditability and role-based access in line with public sector requirements.
Hosting Options
On Premise
Your data centre. Full data sovereignty and audit-ready transparency.
Own Cloud
Your Azure, AWS or Google subscription. You pay the hyperscaler directly.
EchoDesk Private Cloud
UK sovereign private cloud. Data residency, UK jurisdiction and an exit path you own. Price confirmed on quote.