Privacy Policy
Last updated 10 August 2026
This notice describes how Echo-9 Shared Services Ltd (SC853280), trading as EchoDesk and Echo-9 (“we”, “us”), processes personal information when you use https://www.echodesk.org.uk or contact us.
Questions? Contact contactus@echo-9.org or CEO@echo-9.org.
What we collect
Information you provide on the contact or quote forms: name, organisation, email, telephone, sector and banding details, hosting preference, add-on interest, and your message.
Technical information collected automatically: IP address, browser and device characteristics, and pages viewed. Analytics cookies run only after you accept cookies.
How we use it
- To respond to enquiries and quote requests
- To administer the website and keep it secure
- To measure usage where you have consented to analytics
- To comply with law
Legal bases (UK GDPR)
- Consent — where you submit a form or accept analytics cookies
- Legitimate interests — responding to requests and operating the site, where those interests do not override your rights
- Legal obligation — where we must retain or disclose information
Sharing
We do not sell personal information. We may share it with processors who host email or the website, or if required by law, or in connection with a transfer of the organisation.
Retention
Enquiry and quote records are kept only as long as needed to handle your request and any follow-on membership discussion, then deleted or anonymised unless a longer period is required by law.
Your rights
You may request access, rectification, erasure, restriction or objection, and data portability, subject to UK GDPR. You may also complain to the Information Commissioner’s Office.
Contact
Echo-9 Shared Services Ltd, Mailbox 001, 52-54 East Dock Street, Dundee DD1 3JX.
Email: contactus@echo-9.org