Zabbix Monitoring
Optional Add-on to EchoDesk GLPI
Real-time monitoring, alerting and visualisation for the entire IT estate. Official Zabbix Partner.
What is Zabbix?
Zabbix is a mature, enterprise-grade open-source monitoring solution that provides real-time visibility into the health and performance of your IT infrastructure. From servers and network devices to cloud services and applications, Zabbix collects, analyses and visualises performance data, alerting your team when issues arise.
As an EchoDesk add-on, monitoring sits alongside the service desk: alerts become tickets, and operators work from one operational view.
Key Features
Real-Time Monitoring
Continuous monitoring of servers, networks, applications and cloud services with custom thresholds
Proactive Alerting
Multi-channel alerting with escalation policies so the right people are notified
Dashboards & Visualisation
Customisable dashboards, graphs and maps for at-a-glance infrastructure visibility
Distributed Monitoring
Zabbix proxies for secure, scalable data collection across multiple locations
Auto-Discovery
Automatic discovery of network devices, services and cloud resources
Capacity Planning
Historical data and trending for informed capacity planning
Integration with GLPI
Zabbix integrates with GLPI via webhook, creating tickets automatically when monitoring alerts are triggered.
Automatic ticket creation
Zabbix alerts automatically create GLPI tickets with severity mapping and full context.
Bidirectional updates
Ticket resolution in GLPI updates Zabbix. Problem updates sync back to tickets.
Severity mapping
Zabbix severity levels map directly to GLPI urgency for consistent prioritisation.
Faster incident response
Monitoring events become service desk actions instantly, reducing MTTR.